Enjoy Omi Duck with Peace of Mind: Our Commitment to Allergy-Friendly Dining

The Charm of Omi Duck, a Prized Delicacy of Shiga

Among the many ingredients we offer, Omi Duck stands out with its remarkable presence. Raised with great care amidst the rich nature of Shiga, Omi duck is characterized by the elegant sweetness of its fat and its deep, savory umami flavor. The exquisite taste that spreads through your mouth with every bite is truly blissful. At our restaurant, we offer this wonderful Omi duck prepared in various ways to provide our customers with a moving culinary experience. The delicate flavor, which can only be drawn out from the freshest duck meat, will surely be an unforgettable experience. In particular, our skewers carefully grilled over Binchotan charcoal and our hot pot dishes served with a special broth allow you to fully enjoy the essence of Omi duck.

The time spent enjoying this special Omi duck on our terrace seating, with its beautiful views of Omihachiman and a pleasant breeze, is sure to become a cherished memory. However, no matter how wonderful the ingredients or atmosphere, there is a crucial challenge we must address to ensure our guests can dine with complete peace of mind: meticulous consideration and management of food allergies.

We strongly wish for all our customers to enjoy the charm of Omi duck safely. To ensure that guests with allergies can dine without worry and to their heart's content, we would like to introduce the measures our restaurant is taking. We always strive to do our best for the delicious! smiles of each and every customer.

Don't Give Up on I Want to Eat That! The Concerns of Customers with Allergies

Dining out is a delightful activity that adds color to daily life and deepens bonds with others. However, for those with food allergies, it can often be accompanied by great anxiety. Worries like, Does this dish contain my allergen? or Will the restaurant handle my needs properly? are endless. We understand that many customers struggle to choose from the menu due to allergies or feel they cannot fully enjoy their meal with their companions.

Even when delicious food is right in front of you, the worry about allergies takes precedence, preventing you from truly enjoying your meal. As professionals in the food and beverage industry, this is the situation we most want to avoid. When you feel that you want to eat something, we don't want you to have to give up on that feeling. We are sincerely committed to ensuring you can choose our specialty dishes without allergy concerns, including, of course, our Omi duck dishes, our popular winter delicacy Hakata Mizutaki, the fresh-is-best Chiran chicken tataki, the rich and juicy Oyakodon, and our Momomi dishes that let you enjoy various cuts.

Understanding the anxieties our customers face and transforming that anxiety into peace of mind is the first step of our hospitality. We promise to provide everyone with the best dining experience by taking concrete measures. Here are some common concerns we aim to address:

• Hesitating to order due to unknown allergens in a dish.
• Worrying about the risk of cross-contamination.
• Feeling unsure if the staff is knowledgeable about allergies.
• Facing limited options with no alternative menu suggestions.

Wrapping the Deliciousness of Omi Duck in Safety: Our 5 Allergy Countermeasures

At our restaurant, we have implemented multifaceted measures so that customers with allergies can safely enjoy our dishes, including our Omi Duck. For the delicious! smiles of our customers, we spare no effort and pay meticulous attention. We believe that protecting the safety of each customer's meal is our most important mission. Here are the specific initiatives we have in place to help you fully enjoy your time at our terrace izakaya in Omihachiman.

1. Providing Detailed Allergen Information

When you inform us of an allergy upon ordering, we will provide you with as much detailed information as possible regarding the 7 specified raw materials (shrimp, crab, wheat, buckwheat, egg, milk, peanuts) and the 21 recommended items (almond, abalone, squid, salmon roe, orange, cashew nut, kiwi fruit, beef, walnut, sesame, salmon, mackerel, soybean, chicken, banana, pork, matsutake mushroom, peach, yam, apple, gelatin). While our menu is centered around Omi duck, we thoroughly understand the ingredients of every single food item and seasoning, from the broth of the Hakata Mizutaki and the condiments for the Chiran chicken tataki to the seasonings in our juicy Oyakodon and the sauce for our Momomi skewers. If you have questions about ingredients or seasonings not listed on the menu, our staff will promptly check and provide you with the most current and accurate information. We prioritize your health and safety to create an environment where you can choose your meal with confidence.

• We keep an up-to-date allergen list for all menu items.
• All front-of-house and kitchen staff undergo regular training on allergy knowledge.
• We proactively suggest alternative ingredients and seasonings that do not contain allergens based on customer requests.

2. Thorough Management of Ingredients and Cooking Processes

To prevent allergen cross-contamination, we have established a strict management system from sourcing and storing ingredients to preparation. When we receive an order requiring allergy considerations, we strive to minimize the risk of cross-contamination (unintentional mixing of allergens) by using dedicated cooking utensils and preparation areas. For example, we create a safe environment by separating preparation times for certain ingredients or by preparing separate cutting boards, knives, and pots specifically for allergy-friendly meals. When making the soup for Hakata Mizutaki, we use a dedicated stockpot with allergens in mind, ensuring no other ingredients are mixed in.

1. We always have dedicated cooking utensils (cutting boards, knives, pots, etc.) for allergy-friendly preparations and use them separately from other equipment.
2. We thoroughly wash our hands before starting preparation and completely clean and sanitize countertops and work areas.
3. We clearly separate storage locations for ingredients with and without allergen labels, as well as for ingredients containing different allergens, to prevent mixing.

3. Flexibility and Creativity in Individualized Support

Allergies are unique to each individual. At our restaurant, we accommodate each customer's specific allergy needs as flexibly as possible. For example, for guests with a wheat allergy, we will proactively change seasonings where possible, such as switching to gluten-free soy sauce. For Hakata Mizutaki, we can re-evaluate the broth base and use allergen-free seasonings. We will also consider the best way to serve Chiran chicken tataki, juicy Oyakodon, and our various Momomi dishes according to your requests. However, please understand that we may not be able to accommodate all requests due to equipment or ingredient limitations. We ask that you consult with us in advance for more detailed arrangements.

• We keep alternative seasonings like gluten-free soy sauce and egg-free mayonnaise on hand to use upon request.
• We work with customers to consider partial menu changes or different cooking methods to remove allergens.
• Through close communication, we strive to find the best menu options and preparation methods together with our customers.

4. Raising Allergy Awareness Among All Staff

We ensure all staff can appropriately answer allergy-related questions through regular training and information sharing. We recognize that allergy management is not the job of a few staff members but a top priority for the entire restaurant, and we are dedicated to raising awareness. When new menu items are introduced or ingredients change, the information is promptly shared with all staff to keep their allergy knowledge up-to-date. We always strive to provide courteous service so that you can consult with us with peace of mind.

Not only our service staff but also our kitchen staff are well-versed in allergen information and strive to accurately understand each customer's unique allergy situation. We have built a system to ensure that customer consultations are accurately communicated from the initial point of contact to the entire kitchen, prioritizing the safety of each guest above all else.

5. Recommending Advance Consultation Before Your Visit

For the most thorough allergy management, we strongly recommend consulting with us about your allergies via phone or our website's contact form before your visit. By hearing from you in advance, we can accurately understand your allergy needs and prepare for a smoother and safer dining experience. Especially if you have multiple or uncommon allergies, please contact us as early as possible rather than right before your visit. This allows us to make optimal arrangements tailored to you, such as procuring alternative ingredients or adjusting cooking processes. We appreciate your cooperation in helping us provide you with the best experience at our terrace izakaya in Omihachiman.

Practical Steps to Safely Enjoy Our Omi Duck Dishes

To help you fully enjoy our signature Omi duck dishes, Hakata Mizutaki, Chiran chicken tataki, juicy Oyakodon, and Momomi dishes, here are some practical steps we ask for your cooperation with. Following these steps will help minimize allergy concerns and allow you to enjoy your meal with greater peace of mind. We prioritize your safety and spare no effort in providing a comfortable dining experience.

Before Your Visit

1. Confirm Your Allergies Accurately: Before your visit, please reconfirm the specific allergens for yourself or your companions, the severity of symptoms, and whether even trace amounts can cause a reaction. It is particularly helpful if you are aware not only of the 7 specified raw materials (shrimp, crab, wheat, buckwheat, egg, milk, peanuts) but also the 21 recommended items.
2. Provide Details When Booking: When making a reservation, please inform us that you have an allergy and provide as many specific details as possible. For example, specific information like, I am allergic to eggs and dairy products, or I would like dishes made without wheat flour, allows us to prepare more thoroughly.
3. Consider and Discuss Alternatives: If possible, it might be helpful to think of a few alternative menu ideas in case your first choice is difficult to accommodate. Of course, we will also propose the best options based on your allergies, so please feel free to consult with us first.

Confirmation and Communication During Your Visit

1. Reconfirm Upon Arrival: Please inform the staff again about your allergy when you arrive. This ensures a reliable handover to the kitchen and allows for a final check. We strive to ensure information is passed on correctly, even if the staff member who took your reservation is different from the one serving you.
2. Actively Ask Questions When Ordering: As you order and the staff explains the dishes, feel free to ask again about the presence of allergens. If you have any doubts, please don't hesitate to ask specific questions like, What ingredients are used in this Hakata Mizutaki? or Does the sauce for the Chiran chicken tataki contain wheat?
3. Final Check When Served: When your food is brought to the table, it can provide extra peace of mind to visually confirm that your order and allergy accommodations have been handled correctly. If you have any concerns, please speak to the staff right away.

These steps are an important part of ensuring you can enjoy your meal safely. Our staff will fully support you, so please do not hesitate to consult with us. We hope you have an unforgettable and delicious time at our terrace izakaya in Omihachiman.

The Best Dining Experience for All, Featuring Omi Duck

Our greatest wish is to offer the exquisite flavor of Omi duck, a gift from the rich bounty of Shiga, to all our customers with complete peace of mind. We are constantly working to improve our allergy management out of a desire for guests with allergies to enjoy their meals without worry. Creating an environment where customers can dine safely is our greatest joy.

From our Hakata Mizutaki and Chiran chicken tataki to our rich and juicy Oyakodon and Momomi dishes packed with the umami of various cuts, we take the utmost care with every item on our menu so that you can dine safely. As a terrace izakaya in Omihachiman, it is our mission to deliver memorable deliciousness and peace of mind alongside beautiful scenery. We hope to make your precious time with us a wonderful memory filled with safe and delicious food.

We see food allergies as part of each customer's individuality, and we respect that by striving to create a special time for everyone to enjoy safely. If you have any questions, please do not hesitate to contact us. We sincerely look forward to your visit.